What's the products warranty?
Taps and fittings are guaranteed for 5 years from the date of the purchase, as stated on the receipt.
Our warranty and our responsibility on the goods quality is limited to the substitution of part of the taps and fittings which prove to be flawed while operating, for production causes. The warranty is immediately ceased if the taps and fittings are placed or employed not in compliance with the Firm, and it never gives right to refund or to compensation for direct or indirect damage.
In closing, the restitution of the goods has to be authorised by the Firm first.
What kind of shipping methods do you employ?
The company daily employs express couriers for shipping up to 20 kg. The delivery employing this method usually takes place in 1-2 days from the shipping date. Shipping towards the Italian isles requires a working day more for delivery.
The shipping charges are 15,50€ for Italy, except for:
Sicily and Calabria 18,50€
and Sardinia 20,00€.
For shipping more than 20 kg, we employ traditional couriers, which usually take from 3 to 5 working days to deliver. The shipping charges will be communicated to the customer by the reference agent.
Is there a compatibility among recess mixer taps?
Bugnatese's single level mixers employ two kinds of filter cartridges: the 35mm diameter ones (19600), and the 40mm diameter ones (19602).
Based on the filter cartridge's kind, there's a compatibility among the recesses of the different series.
The series which share the 35mm filter cartridges are the following: Vintage, Denver, Stone, Inside, Tetris, Planet, Kobuk, Smart, Tess, Simple, Century, Oxford, Maya, Lem, Toby. Note: in case you mean to just buy the external parts of Simple series, you will be sent also the cap and the mount for the lever, due to the peculiarity of the item.
The series which share the 40mm filter cartridge are the following: Venus and Xara.
How can I download the catalogue?
To download the updated Bugnatese's catalogue and other reserved contents, access to the Customers area from the website menu. Select "Are you a company?" and fill the subscription form to receive your business password on the e-mail address you registered with.
You will just have to put your password in the main page of the Customers section to access next time.
Can you sell to private customers?
Rubinetteria Bugnatese can't sell to private customers. We are glad that more and more customers are interested in our production, and in this area we're going to explain how to proceed to the purchase of our taps and fittings.
The map of Italy you can find in the Customer section will help you find our agents in the area. By clicking on the chosen region, you will see a list with all of the necessary information for contacting him/her and obtain information on our many retailers.